Q2: Can I customize my logo or redesign the products?
Yes, of course. The OEM is available. Multi-color and pattern available as well. We still have our own design team. We will do the creation in your requirement and promise to give you an impression.

Q3.How long is the sample lead time?
We could arrange the existing samples express delivery immediately. It will only takes 3-5 days into your hand. For any special samples requirement, we will contact you first, just wanna make everything in your expectation.

Q4.How to making an order?
a. Give us your idea;
b. Send the sample to you;
c. Confirm the sample plus design+artworks+Shipping mark/way+payment way etc;
d. Confirm the order and sign;
e. Prepay the deposit;
f. Arrange Production;
g.Inspection; h. Arrange balance payment;
i. Shipping goods;
j. Send shipping documents and BL copy;
k. Send original/telex BL;
l.Pick up goods;
m. Keep contact for any questions.

Q5. who are we?
We are based in Zhejiang and Guangdong, China, start from 2007,sell to Mid East,Western Europe,Eastern Asia,Southeast Asia,North America,Africa,Southern Europe,Northern Europe,Eastern Europe,South America,Oceania. There are total about 501-1000 people in our office.

Q6. how can we guarantee quality?
Always a pre-production sample before mass production;
Always final Inspection before shipment;

Q7.what can you buy from us?
Smart sensor,Smoke detector,Gas Leakage Detector,Air Quality Monitor,Window Door Alarm Sensors

Q8, Why choose Multi IR? Any advantages?
The answer is Yes. There are 5 advantages.
(1) MUTUAL BENEFIT: We are a factory, our price will be cheaper in the same quality.
(2) CUSTOMIZE: We have strong R&D team, which can make the customized product as your request.
(3) FREE OEM SERVICE: (a) Silk-printing your Logo(≥1000PCS). (b) Design your color box(≥3000PCS).
(4) MIX ORDER: We accept mix order, different model and small quantity order.
(5) AFTER SERVICE: (a)2 Years Guarantee. (b) If you found any inferior-quality products from us, we will send new ones to replace for free in your next order after confirmed.

Q9, Can I order one piece for sample to test the quality?
Yes, We recommend to check the sample before order. Please order the sample in our retail store.

Q10,May I have your catalogue and price list for trial order in MOQ quantity?
All our products were shown on alibaba, please have a detailed looking and choose the interested models in our site.

Q11, If I want cheaper quality, can you produce?
Yes, just send us your quality details, such as the material, what cheaper parts instead etc, we will do that as your request and calculate the price.

Q12,If I order big quantity, what’s the good price?
Please send the details enquiry to us, such as the Item Number, Quantity for each item, Quality request, Logo, Payment Terms, Transport method, Discharge place etc. We will make the accurate quotation to you as soon as possible.